89% fewer FOS referrals
Keep complaint evidence, conversations and decisions connected inside a case so your team can give customers consistently fair and well-supported answers
Regulated Complaint Management
Financial services complaint management software
Complyr helps banking, consumer credit and insurance complaint teams capture cases, manage investigations, keep customers informed and report on outcomes. Replace spreadsheets and scattered emails with clear complaint records and workflows all in one place.
Make complaint decisions you can explain and evidence. Complyr’s fully configurable workflows support your FCA DISP complaint process, while connected case records help you prepare Financial Ombudsman Service (FOS) submissions. Use complaint reporting to identify recurring issues and support Consumer Duty oversight.
Meet FCA expectations and handle financial services complaints with confidence
Keep investigations moving, explain decisions clearly and spot recurring problems. Complyr gives your complaint team the workflows, case records and reporting tools they need to handle FCA DISP complaints and support Consumer Duty oversight.
96% closed in under 8 weeks
Keep your FCA DISP complaint process on track with clear ownership, structured workflows and visibility of important flags and next actions
Turn complaint data into action
Spot recurring issues with reliable complaint management information. Splice and dice your data to track trends, analyse root causes and evidence improvements
Take control of regulated complaint handling
From investigation to management oversight, give your team the tools to handle financial services complaints, support customer needs and explain every decision.
Keep complaint files evidence-ready
Keep evidence, correspondence and decision rationale in one case file. Review the full complaint history and download relevant files for FOS submissions or compliance audits
Explore case managementStructure your FCA DISP workflow
Fully configure workflows around your FCA DISP complaint process. Keep investigation steps clear and important flags visible so handlers know what needs attention
Explore configurable workflowsKeep everyone in the loop
Exchange messages and files with customers, brokers and repairers via a secure case portal. Have full control over what they can see and keep your internal complaint file private
Explore secure case portalStrengthen Consumer Duty oversight
Use complaint analytics to identify root causes, recurring issues and areas for improvement. Track outcomes to assess whether the fixes in place are working
Explore analytics and reporting
Questions + Answers