Pricing + Plans
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Great if you’re just starting up or want a good foundation for complaint handling. It includes basic workflows to track cases, store files, and regulatory deadlines alerts.
Perfect for teams focused on compliance and efficiency. Smart workflows, cross-party collaboration, and fast data extraction give you the tools to resolve cases faster.
Ideal for multiple teams needing complex workflows with shared data, compliance oversight, bespoke automated efficiency, built-in AI guidance, and in-depth analytics.
Speak to our team for a discounted plan
Starter
Great if you’re just starting up or want a good foundation for complaint handling. It includes basic workflows to track cases, store files, and regulatory deadlines alerts.
Features
1
Reporting
Support
Protection
Professional
Perfect for teams focused on compliance and efficiency. Smart workflows, cross-party collaboration, and fast data extraction give you the tools to resolve cases faster.
Features
5
Reporting
Support
Add-on
Add-on
Protection
Enterprise
Ideal for multiple teams needing complex workflows with shared data, compliance oversight, bespoke automated efficiency, built-in AI guidance, and in-depth analytics.
Features
Unlimited
Reporting
Support
Protection
Features
| Feature | Starter tier | Professional tier | Enterprise tier |
|---|---|---|---|
| Bespoke workflows & case types | Yes | Yes | Yes |
| Programmed actions | Yes | Yes | Yes |
| File case management | Yes | Yes | Yes |
| Customised capture forms | Yes | Yes | Yes |
| Case file store | Yes | Yes | Yes |
| Case type limit | 1 | 5 | Unlimited |
| Built in audit log | Yes | Yes | Yes |
| Cross-party collaboration | No | Yes | Yes |
| File upload | No | Yes | Yes |
| Messaging alerts | No | Yes | Yes |
| Actioned notifications | No | Yes | Yes |
| AI guidance and support | No | No | Yes |
Reporting
| Feature | Starter tier | Professional tier | Enterprise tier |
|---|---|---|---|
| Dashboard stats | Yes | Yes | Yes |
| Custom reports | No | Yes | Yes |
| Data extraction | No | Yes | Yes |
Support
| Feature | Starter tier | Professional tier | Enterprise tier |
|---|---|---|---|
| Online tutorial support & training | Yes | Yes | Yes |
| Phone support | No | Yes | Yes |
| System administration | Yes | Yes | Yes |
| Customised integration | No | Add-on | Yes |
| Bespoke customised support | No | Add-on | Yes |
| 1:1 Onboarding (onsite training included) | No | No | Yes |
Protection
| Feature | Starter tier | Professional tier | Enterprise tier |
|---|---|---|---|
| ISO 27001 | Yes | Yes | Yes |
| SOC2 data centres | Yes | Yes | Yes |
| Encryption in transit and at rest | Yes | Yes | Yes |