Configurable Workflows

A good complaint team can only do so much without structured workflows

Complyr helps you create workflows that support regulated complaint handling, with fewer missed steps, consistent outcomes, and more control when you’re under constant pressure to get it right.

How to stop relying on spreadsheets to hold your complaint process together

Configurable workflows are easy to set up, with no techinical knowledge or IT support required. We’ve built the system to be flexible so that you can map any process to fit your needs.

Keep momentum with structured workflows

Use alerts to reduce missed steps, flags to highlight important issues, and actions to keep investigations moving forward, even under pressure

Complyr workflow builder showing complaint stages and actions

96% of cases resolved within 8 weeks

Structured complaint processes keep focus on resolving issues. This helps to reduce customer frustration, and lowers the risk of escalation

Complyr workflow dashboard showing complaint progress across stages

Structured workflows for different complaint types

Configurable workflows mean your team doesn’t have to force every case type through the same process. Any changes can be made in minutes

Complyr workflow configuration screen showing editable complaint process rules

Questions + Answers

Frequently asked questions