Workflows to guide the next steps. Keep cases moving
Configure complaint workflows with clear stages, actions and flags. Give your team a consistent process to follow and adapt the steps for different complaint types
For Complaints Handling
Complaint management software
Handling complaints shouldn’t mean searching for scattered files, trawling through inboxes or updating spreadsheets. Complyr’s complaint management software gives your team one place to capture complaints, investigate what happened and respond to customers.
Set up workflows that fit your organisation, assign actions and track each complaint through to resolution. Share updates with customers and invited third parties through a secure portal and use complaint reporting to identify the problems behind repeat complaints.
Keep everything together in one place for each complaint
Whether complaints involve products, services, billing or delivery, capture them in one system, assign follow-up actions and keep correspondence with the case. Give your team more time to investigate and respond.
Keep customers updated without the email chains
Share messages and files with customers and invited third parties through a secure case portal. Keep updates together so everyone can find the information they need
Learn from complaints. Improve your service
Use complaint data to identify recurring issues across products and services. Review root causes to decide what needs fixing and where to focus improvements
Spend more time resolving complaints, less time on admin
Capture complaints, assign actions and prepare responses in one case file. Keep documents and customer communication alongside the investigation, and build reports from the data your team records as they work.
Stop searching for complaint information
Keep correspondence, evidence and decisions in one case file. Review the full complaint history and create responses from document templates using the information already recorded
Explore case managementWorkflows follow your complaint process
Configure complaint stages, statuses, actions and flags to fit your process. Authorised users can update workflows as your process changes and set different steps for different complaint types
Explore configurable workflowsShare updates, keep internal records private
Exchange messages and files with customers and invited third parties through a secure case portal. Control what each party can access, with multi-factor authentication for external users
Explore secure case portalComplaint reporting without spreadsheets
Use data captured in each case to report on complaint volumes, outcomes and root causes. Track trends to see which problems are growing and where to focus service improvements
Explore analytics and reporting
Questions + Answers