Frequently asked questions

Question 1

How does the secure case portal help case handlers?

Accepted Answer

Complaint cases often involve several parties sharing messages and files across different channels, which can leave everyone working from fragmented information. Important emails can be opened, left in inboxes, and then missed, while handlers are left chasing updates and piecing the case together. Complyr’s case portal gives parties a simpler way to share updates and documents against the case, while helping case handlers keep everything connected to the case in one place. When something new is shared, it is automatically added to the case and the handler receives an alert and action, so they can quickly acknowledge receipt, stop inbound chasers, and respond more quickly.

Question 2

How does the secure case portal help all parties involved in a complaint?

Accepted Answer

The portal gives all parties involved in the case a simpler way to share messages and files without relying on long email chains. This helps everyone stay informed and connected, reduces frustration around the lack of communication, and keeps everyone working from the same up to date information.

Question 3

What happens when a message or file is shared through the portal?

Accepted Answer

When a message or file is shared through the portal, it’s automatically added to the case. The case handler then receives an alert and action, so they can see what has changed, acknowledge receipt quickly, and respond without delay.

Question 4

Who can access the secure case portal?

Accepted Answer

Access to the portal is controlled at the case level. You can add as many parties you want to the case, choose who can view and share information, and control how long each party has access for. This gives complaint teams complete control over who can securely view and share information on the case.

Question 5

Why is the secure case portal better than email for sharing data?

Accepted Answer

Email isn’t a secure communication channel and can leave sensitive information vulnerable to attackers. The Complyr case portal uses two-factor authentication to control access, giving all parties a very secure way to share messages and files. It also keeps communication tied to the case instead of buried in inboxes or lost in long email chains.

Messy inboxes waste time, frustrate customers, and slow complaints down

An easy way to keep everyone in the loop

Controlled, secure access

Gain back 60% of time

Make customers feel valued

Frequently asked questions