Last updated: December 2025
Complyr is committed to providing a high standard of service to its clients. This policy explains how clients can raise concerns or complaints about Complyr’s service, support, or conduct, and how those complaints will be handled.
This policy provides an escalation route where a concern has not been resolved through Complyr’s standard support processes and does not affect any contractual or legal rights under the Terms and Conditions of Service.
This policy applies to complaints raised by Complyr’s clients relating to the provision or operation of the Complyr platform, customer support, account management, or service delivery, and Complyr’s actions, omissions, or conduct.
This policy does not apply to end customer complaints, billing disputes, or matters subject to legal proceedings.
Clients should raise issues through Complyr’s standard support channels first. If unresolved, a formal complaint may be submitted to complaints@complyr.co.uk by an authorised contact.
Complyr will acknowledge complaints within two business days.
Complyr will investigate complaints fairly and aims to provide a substantive response within ten business days, subject to complexity.
Unresolved complaints may be escalated for senior review.
This policy does not alter service levels, remedies, or contractual rights set out in the Terms and Conditions of Service.
Complyr may review and update this policy from time to time to reflect changes to its operations or practices.
The current version of this policy will be made available on Complyr’s website. Continued use of the Service after publication of an updated version constitutes acknowledgement of the updated policy, without affecting any contractual rights under the Agreement.