Case capture
Users can add cases directly, or use public case forms so other teams and customers can log complaints securely
Complaint Case Management
Complaint case management without the risky spreadsheets
Complyr gives FCA-regulated complaint teams one structured case file for notes, documents, evidence, actions and decision rationale. See what’s happening, respond more clearly and keep control of every complaint investigation.
Capture, create and collaborate in one complaint case file
From logging the complaint to creating customer documents and sharing internal updates, Complyr keeps the work connected to the case file instead of spread across separate tools and folders.
Documents and templates
Create customer documents from case data using custom templates, then share them through the case portal
Team collaboration
Share notes, updates and handovers inside the case file, so team members can stay aligned
Make every complaint easier to review and move forward
See how Complyr helps you bring structure to manual processes and reduce the chaos of scattered information. Stay on top of each case, review what happened more easily and give your team more headspace to resolve complaints properly.
One place for every complaint
Keep the full case record in one place, so your team spends less time chasing information and more time resolving complaints
89% fewer FOS referrals
Teams using Complyr have a clearer view of each complaint, so they can respond faster, explain decisions more clearly and reduce customer frustration
Clear audit trails for complaints
Keep the complaint history visible, so cases are easier to review, hand over and explain if a decision is questioned or referred to FOS at a later date
Questions + Answers