Analytics and reporting frequently asked questions

Question 1

Can Complyr support complaint MI and regulatory reporting?

Accepted Answer

Yes. Complyr supports complaint MI and regulatory reporting by capturing structured complaint data during the case handling process. This helps regulated teams reduce manual spreadsheet work, produce more consistent reports and maintain clearer oversight of complaint trends, outcomes and emerging risks.

Question 2

How does Complyr stop manual spreadsheet reporting?

Accepted Answer

Complyr helps stop manual spreadsheet reporting by capturing the data teams usually hold in spreadsheets directly in the complaint case file. Provided the right case form fields are configured, the information needed for complaint MI can be stored in the system as handlers work, instead of being rebuilt manually from spreadsheets, inboxes and separate files later.

Question 3

How does Complyr make regulated complaint reporting faster?

Accepted Answer

Complyr makes regulated complaint reporting faster by capturing the data teams usually hold in spreadsheets directly in the complaint case file. When the right fields are built into forms and case records, managers can report from the case file instead of rebuilding complaint MI manually at the end.

Question 4

How does structured complaint data improve oversight?

Accepted Answer

Structured complaint data gives managers a clearer view of what’s happening across the complaint process. Because the data comes from one source and is faster to report on, teams can produce more in-depth complaint MI more frequently. This helps teams track volumes, deadlines, outcomes, regulatory deadlines, root cause themes, emerging risks, and see where action may be needed.

Question 5

Which complaint management software supports regulatory and MI reporting?

Accepted Answer

Complyr supports regulatory and MI reporting by capturing complaint data directly within the case workflow. This enables complaint teams to report on complaint volumes, outcomes, root causes, vulnerability and trends from structured case data, reducing reliance on manual spreadsheets and providing more reliable information for oversight and regulatory reporting.

Question 6

Can Complyr help teams report on vulnerability in regulated complaints?

Accepted Answer

Yes. Complyr workflows can be adapted around your current vulnerability process, provided the relevant fields, flags and case steps are set up correctly. Vulnerability flags can also be shown on the case file, so important information is visible and less likely to get buried in case notes. This helps complaint teams record vulnerability information, support needs, customer updates, actions taken and decision rationale within the complaint file, giving managers better visibility for oversight, quality assurance and reporting.

Question 7

Can Complyr import historic complaint data?

Accepted Answer

Yes. Complyr can import historic complaint data as part of onboarding, giving you stronger benchmarks for reporting, trend analysis and future oversight. Historic data import is included with Enterprise and available as an add-on for Professional customers. We work with you to load and map the data correctly against your workflow and complaint process.

Regulated complaint reporting from spreadsheets drains time and creates risk

Reliable complaint reporting from one source of truth

A single source of complaint data

93% faster complaint and MI reporting

Spot risks sooner with clearer insight

Complyr reporting and complaint MI FAQs