We Understand because we've lived it
Built from our experience of managing and leading complaints
Complyr’s founders each have over 20 years’ experience of managing complaints in financial services. We know what it takes to manage investigations, keep customers informed and evidence a decision. We’ve also learnt the value of good quality complaint data across the whole business.
Complaint teams can’t deliver what’s needed without the right support. This is what Complyr provides.
Investigations become harder to manage when evidence, correspondence and updates are scattered across inboxes, spreadsheets and shared files. Case handlers spend time trying to work out if they’re working from the most recent update, while managers struggle to see what’s causing bottlenecks.
Good quality complaint data also helps the wider business understand recurring problems. Complyr brings that information together so teams can report on root causes, trends and emerging risks, so leaders can make informed decisions.
More recently, we’ve found that Complyr can also help teams managing subject access requests (SARs). Because the workflows are fully configurable, teams can set up the stages and actions their SAR process requires, keeping request information, communication and outstanding work together.
Complyr helps teams like yours reduce manual work, improve oversight and manage cases with more structure.
Our Purpose
Make complaint handling easier to manage, evidence and oversee
Complaint handling is complex. The software supporting it needs to keeps everything in one place, with workflows to guide the process and actions to help teams meet deadlines. Reporting should use information directly from the case, so it’s at your fingertips whenever you need it.
We want Complyr to be straightforward to use. Keeping the full case together helps teams spend less time searching for information and gives managers a clearer view of complaint handling.
Our aim is software that is easy to adopt, flexible and fairly priced, helping teams reduce avoidable delays and retain the evidence behind fair outcomes.
Find us on leading software directories
Our Values
How our approach supports your team
When we think about how we can improve Complyr, we look at how it can help handlers manage their cases and keep customers informed, and give managers and leaders the information they need to oversee the work and make decisions across the business.
- People first. Always.
- We design for the people doing the work and the people affected by it. This means intuitive tools for you, meaningful outcomes for your customers, and clear insight for business decision-makers.
- Coordination over complexity
- Simplicity is powerful but the hardest thing to do well. We help remove friction so parties on a case aren’t left waiting for updates or solutions. Coordinated processes build confidence for you and your customers.
- Build what matters
- We don’t add features for the sake of it. We improve what slows complaint teams down, strengthens oversight and helps people do the work properly when the pressure is already high.
- Fairness builds loyalty
- Doing the right thing pays off for customers, work culture, and for your brand. Fairness and consistency builds trust and satisfaction, reduces escalation and churn, and safeguards your reputation.
- Collaboration is a competitive advantage
- We believe in transparency, shared ownership, joined-up thinking, and learning fast through feedback. When people connect, outcomes improve across the entire business. Everyone benefits.
- Efficiency powers better decisions
- Smooth, centralised processes produce cleaner and more reliable data. This means faster insight into your root causes, trends, and emerging risks. You can now fix the real problem, not just the effect of it.
Sharing Knowledge
Ever thought, “there's got to be a better way”?
From slow systems to siloed teams, we've experienced first-hand what makes complaint handling harder than it needs to be. These insights share the lessons we've learned, changes affecting complaint teams, and what better complaint handling can look like for your team.
From Understanding to Action: The Next Step in Complaint Management AI
Explore how Complyr connects fast AI decisions to configurable complaint workflows, using probabilities, human review and audit trails to move cases forward.
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