Our story so far
We built Complyr from real complaint handling experience
As founders, we have over 20 years of experience of working in regulated industries. We've managed complaints from both sides: as the lender and as the introducer (broker). We've had success and failure stories, and learnt what works and what doesn't.
Like you, we got tired of struggling with workarounds for systems that weren't designed for complaint handling. It was a mess. Inefficient and a revenue drain on our business. We had unhappy customers and a team on its knees.
The constant firefighting approach in complaint handling had to stop. We needed to ditch the manual and repetitive work and give the team more time to focus on how to resolve the issues being complained about. From previous experience, we knew that more headcount wasn't the answer to a broken process. So, we looked at complaint case management systems and here's what we found:
Feature dumps from people who had polished call scripts but had clearly never worked in regulated complaints. Some aspects solved some of our biggest problems, but not all of them. Then there were the nice-to-look-at features that we didn't need.
On top of this, there was no clear pricing or a free trial. We would've also had to pay extra and wait in a queue every time we needed a change made; with regulations frequently updating, this didn't sit right with us. Everything still felt quite clunky, expensive, and overcomplicated.
So, we built the platform that every complaint team needs - flexible, fast, and collaborative for all parties involved in the case. A system that automates the work that drains time without moving the needle, keeps documents audit ready in the case file, and allows your team time to concentrate on what matters.
We've proved that Complyr works for regulated complaint handling. Now, we're here to help you and your team get the same results.
Mission + Purpose
Our guiding principles
“Simplicity is the hardest, but the most valuable, thing to build. It drives every decision we make at Complyr.”
Our mission is to make your complaint handling faster, coordinated, and far less painful for you and your customers.
Complyr's intelligent complaint management software is easy for you to adopt, fairly priced, and designed around real workflows, not generic CRM add-ons.
We help you streamline your complaint process, cut response times, and stay focused on what matters: fair outcomes, faster resolutions, and happier customers.
Lessons + Lived Experience
How we work matters
These values guide everything we do, from product design to how we support you and your team. Because great software isn't just about features; it's about the experience it creates for the people who use it.
- People first. Always.
- We design for the people doing the work and the people affected by it. That means intuitive tools for you, meaningful outcomes for your customers, and clear insight for business decision-makers.
- Coordination over complexity
- Simplicity is powerful but the hardest thing to do well. We help remove friction so customers aren’t left waiting for updates or solutions. Coordinated processes build confidence for you and your customers.
- Progress is our default
- Standing still isn’t an option. We help you move forward by streamlining what’s slow, improving what’s messy, and raising the bar with every release. Optimised products, people, and outcomes.
- Fairness builds loyalty
- Doing the right thing pays off for customers, work culture, and for your brand. Fairness and consistency builds trust and satisfaction, reduces escalation and churn, and safeguards your reputation.
- Collaboration is a competitive advantage
- We believe in transparency, shared ownership, joined-up thinking, and learning fast through feedback because when people connect, outcomes improve across the entire business. Everyone benefits.
- Efficiency powers better decisions
- Smooth, centralised processes produce cleaner and more reliable data. That means faster insight into your root causes, trends, and emerging risks. You can now fix the real problem, not just patch over it.
Knowledge + Empowerment
Ever thought, “there's got to be a better way”?
From slow systems to siloed teams, we've experienced first hand the challenges that complaint teams face, and we've built Complyr to change this. These insights share the lessons we've learned along the way, ongoing regulatory requirements, and what better can look like for you.
Build a business case for complaint management software
Understand the data, language, and return of investment strategy you need to convince your C-level leadership to invest in better complaint software.
How to choose complaint case management software
Struggling to choose the right complaint case management software? Cut through the noise, avoid feature overload, and find a system that actually works for your team.
What is complaint case management software?
Complaint management software helps regulated teams capture, resolve, and learn from complaints — improving service, compliance, and oversight.
