We understand
We've handled the pressure you're managing right now
Complaint handling is hard work. Manual processes make it even harder.
Too often, teams are left firefighting inside systems that were never built for regulated complaint handling.
When managing complaints works well, it often goes unnoticed, but when it doesn't, everyone knows about it.
Case handlers are losing so much time on finding evidence, chasing updates and working out what's already happened.
Managers are trying to see which cases are stuck, where risk is building and whether outcomes are consistent.
Customers and parties on a case are frustrated because they don't know what's happening, or receive updates on outdated information.
And if a complaint decision is later challenged, the file has to support the decision.
This is hard to do when the evidence is scattered across spreadsheets, inboxes and shared files.
This is why we built Complyr.
Complyr is a complaint management system that gives you the structure, visibility and control to manage complaints fairly, consistently and efficiently all in one place.
Built from more than 20 years of regulated complaint handling experience, Complyr is designed around what complaint teams actually do and what leaders need to make good decisions.
Our purpose
Make regulated complaint handling easier to manage, easier to evidence and easier to oversee
“Simplicity is the hardest, but the most valuable, thing to build. It drives every decision we make at Complyr.”
Complaint handling is already complex. Your team shouldn't have to fight workaround processes while carrying regulatory risk.
This is why Complyr keeps the full case together in one complaint management system: communication, evidence, workflow, ownership and reporting.
It's easy to adopt, flexible, fairly priced and built to bring structure, reduce avoidable delays and help teams evidence fair outcomes.
Our values
How we work matters
Real values aren't just words, they're actions. At Complyr, great software isn't just about listing features. It's about making regulated complaint handling easier for the people doing the work, day in and day out.
- People first. Always.
- We design for the people doing the work and the people affected by it. This means intuitive tools for you, meaningful outcomes for your customers, and clear insight for business decision-makers.
- Coordination over complexity
- Simplicity is powerful but the hardest thing to do well. We help remove friction so parties on a case aren’t left waiting for updates or solutions. Coordinated processes build confidence for you and your customers.
- Build what matters
- We don’t add features for the sake of it. We improve what slows complaint teams down, strengthens oversight and helps people do the work properly when the pressure is already high.
- Fairness builds loyalty
- Doing the right thing pays off for customers, work culture, and for your brand. Fairness and consistency builds trust and satisfaction, reduces escalation and churn, and safeguards your reputation.
- Collaboration is a competitive advantage
- We believe in transparency, shared ownership, joined-up thinking, and learning fast through feedback. When people connect, outcomes improve across the entire business. Everyone benefits.
- Efficiency powers better decisions
- Smooth, centralised processes produce cleaner and more reliable data. This means faster insight into your root causes, trends, and emerging risks. You can now fix the real problem, not just the effect of it.
Sharing knowledge
Ever thought, “there's got to be a better way”?
From slow systems to siloed teams, we've experienced first-hand what makes regulated complaint handling harder than it needs to be. These insights share the lessons we've learned, the regulatory changes worth paying attention to, and what better complaint handling can look like for your team.
Consumer Credit Act reform and regulated complaint handling
Consumer Credit Act reform could affect regulated complaint handling, customer understanding and complaint evidence. Here’s what financial services complaint teams should watch.
How to choose complaint case management software
Cut through feature overload and choose complaint case management software that fits your team, your workflow and your regulatory needs.
Build a business case for complaint management software
Learn how to build a stronger business case for complaint management software using data, risk, customer impact, and ROI that leadership teams will take seriously.