We understand
We've handled the pressure you're managing right now
Complaint handling is hard work.
Too often, complaint teams are left firefighting inside systems that were never built for regulated case handling.
When complaint handling works well, it often goes unnoticed, but when it doesn't, everyone knows about it.
Spreadsheets, inboxes, workarounds, missing evidence, slow reporting, and audit trails that take far too much effort to piece together.
There's constant pressure to keep the wheels turning, even when the process is making the job harder.
Handlers are finding evidence, checking deadlines, chasing updates and working out what's already happened.
Managers are trying to see which cases are stuck, where risk is building and whether outcomes are consistent.
Customers are frustrated because they don't know what's happening, and if a complaint is later challenged, the file has to support the decision.
This is hard to do when the evidence is scattered.
You and your team need software that keeps the full case together: communication, evidence, workflow, ownership and reporting.
This is why we built Complyr.
Built from more than 20 years of regulated complaint handling experience, Complyr is designed around what complaint teams actually do.
It gives you the structure, visibility and control to handle complaints fairly, consistently and with far less effort.
Our purpose
Make complaint handling easier to manage, easier to evidence and easier to oversee
“Simplicity is the hardest, but the most valuable, thing to build. It drives every decision we make at Complyr.”
Complaint handling is already complex. Your team shouldn't have to fight the system while carrying regulatory risk.
This is why Complyr keeps the full case together: communication, evidence, workflow, ownership and reporting.
It's easy to adopt, fairly priced and built to bring structure, reduce avoidable delays and help teams evidence fair outcomes.
Our values
How we work matters
Real values aren't just words, they're actions. At Complyr, great software isn't just about listing features. It's about making regulated complaint handling easier for the people doing the work, day in and day out.
- People first. Always.
- We design for the people doing the work and the people affected by it. This means intuitive tools for you, meaningful outcomes for your customers, and clear insight for business decision-makers.
- Coordination over complexity
- Simplicity is powerful but the hardest thing to do well. We help remove friction so customers aren’t left waiting for updates or solutions. Coordinated processes build confidence for you and your customers.
- Build what matters
- We don’t add features for the sake of it. We improve what slows complaint teams down, strengthens oversight and helps people do the work properly when the pressure is already high.
- Fairness builds loyalty
- Doing the right thing pays off for customers, work culture, and for your brand. Fairness and consistency builds trust and satisfaction, reduces escalation and churn, and safeguards your reputation.
- Collaboration is a competitive advantage
- We believe in transparency, shared ownership, joined-up thinking, and learning fast through feedback because when people connect, outcomes improve across the entire business. Everyone benefits.
- Efficiency powers better decisions
- Smooth, centralised processes produce cleaner and more reliable data. This means faster insight into your root causes, trends, and emerging risks. You can now fix the real problem, not just the effect of it.
Sharing knowledge
Ever thought, “there's got to be a better way”?
From slow systems to siloed teams, we've experienced first-hand what makes regulated complaint handling harder than it needs to be. These insights share the lessons we've learned, the regulatory changes worth paying attention to, and what better complaint handling can look like for your team.
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Build a business case for complaint management software
Learn how to build a stronger business case for complaint management software using data, risk, customer impact, and ROI that leadership teams will take seriously.
How to choose complaint case management software
Cut through feature overload and choose complaint case management software that fits your team, your workflow and your regulatory needs.
