Complaint management software built around your process

Complyr keeps complaint investigations, evidence and customer communication in one secure system. Fully configurable workflows help teams manage actions and deadlines, while reporting from case data supports oversight and root cause analysis.

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Problem

Scattered information drains time and stalls complaint investigations

Your team can be experienced, hardworking, and fully committed to doing the right thing. But when complaint information is spread across inboxes, spreadsheets and shared folders, keeping track of the work takes time away from investigating the complaint.

Even the best teams need good tools to relieve the pressure.

Opportunity

What first-class complaint handling could look like for your team

A pink background showing a chalk drawing of a lightbulb. untidy lines are on the left and pass through the lightbulb to produce straight lines all ponting in one direction. The image is describing an idea to turn chaos into clarity

Efficiency + Decisions

Clearer data. Faster reporting. Better decisions

No more digging through spreadsheets or siloed document folders. Capture data from the case file as part of the complaint handling process. Management reporting is much faster, more accurate, and no longer lagging. Teams get time back to act on root causes and manage risk

❖ Spend 87% less time capturing data for reports

Fairness + Consistency

Fewer escalations

Structured workflows help teams make fewer mistakes, keep cases moving forward, and help prevent avoidable escalations

❖ Evidence decisions on every case

Trust + Reputation

Improve customer loyalty and advocacy

Keep customers informed with messages and files linked to their complaint, building confidence, trust and reputation

❖ 78% will stay with firms that they trust

Eight cogs linked together from left to right and across the middle of the image.

Flexibility + Control

Keep pace with changing complaint requirements

When complaint procedures change, teams need their system to change with them. Complyr’s fully configurable workflows let you update the steps, actions and statuses your teams use, so they can follow the revised process within the same system.

❖ 49% of firms say their systems can’t keep pace with regulatory change

Why Change?

More complaint admin. Slower investigations. Frustrated customers.

Graphics explaining why continuing to use manual workarounds for complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When customers have to ask for progress, frustration grows. Every chase adds more admin and takes time away from investigating their complaint”

Customers chase when they feel forgotten

Graphics explaining why continuing to use manual workarounds for complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“Email was never built for secure communication. Sensitive data can sit in inboxes for days or be missed completely, leaving it unprotected ”

Sensitive complaint data is harder to protect across multiple channels

Graphics explaining why continuing to use manual workarounds for complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“Poor reviews shape how your firm is seen. A complaint is your last chance to make things right before frustration goes public and trust is lost ”

Poor experiences become visible much faster than good ones

Graphics explaining why continuing to use manual workarounds for complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When complaint records are incomplete or hard to follow, it wastes time, and becomes harder to explain decisions and evidence fair outcomes”

Weak evidence makes complaint decisions harder to explain

Graphics explaining why continuing to use manual workarounds for complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When too much depends on manual work, key people, or disconnected tools, pressure grows, steps get missed and inconsistency increases”

Consistent complaint handling becomes harder to sustain

Graphics explaining why continuing to use manual workarounds for complaint management is a poor choice. Poor communication creates frustration, sensitive data is harder to protect, poor reviews are visible, weak evidence creates more exposure, consistent complaint handling harder to sustain, and weak visibility exposes firms to greater risk.

“When reporting lags behind and the data is inconsistent, leaders spot trends too late, leaving the firm prone to greater risk”

Weak visibility doesn’t tell the whole story and can lead to poor decisions

If your complaint system isn’t doing everything you need it to, what is it really costing your business?

Complyr is complaint management software for teams with different case types, workflows and reporting needs, including operations across multiple teams. Whether you’re replacing manual processes or a system that no longer fits, Complyr helps reduce workarounds and gives managers and leaders better oversight.

Our most popular plan starts at £89 a month per user. Compare all plans and subscription details on our pricing page.