Complaint Management Software
Move your complaints out of spreadsheets
Complyr gives complaint teams and business leaders one secure system for investigation, evidence, customer communication and reporting. Adapt workflows, forms and templates to your processes, with the choice of managing configuration yourselves or getting specialist help from Complyr.
Problem
Does complaint reporting take too much time and give too little insight?
If producing complaint reports means checking spreadsheets, chasing information and collating figures, it takes time away from investigating complaints and running the business. Even then, the results may leave leaders struggling to understand recurring problems or whether improvements are working.
Features
Better reporting starts with connected complaint handling
Complyr connects case records, workflows, secure communication and reporting in one system. Capture structured data as complaints are handled, keeping cases organised and giving leaders the information they need for reporting, root cause analysis and oversight.
Secure case portal
Share messages and files securely with customers and third parties. Reduce inbox chasing and scattered updates
Complaint case management
Keep complaint evidence, notes, actions and decision rationale in one structured case file
Complaint analytics and reporting
Use data directly from each case to report on deadlines and outcomes, spot trends and support root cause analysis
Fully configurable workflows
Build workflows around your complaint process, with actions to reduce missed steps and keep cases moving
Opportunity
What first-class complaint handling looks like for your team
Efficiency + Decisions
Clearer data. Faster reporting. Better decisions
No more digging through spreadsheets or siloed document folders. Capture data from the case file as part of the complaint handling process. Management reporting is much faster, more accurate, and no longer lagging. Teams get time back to act on root causes and manage risk
❖ Spend 87% less time capturing data for reports
Fairness + Consistency
Fewer escalations
Structured workflows help teams make fewer mistakes, keep cases moving forward, and help prevent avoidable escalations
❖ Evidence decisions on every case
Trust + Reputation
Improve customer loyalty and advocacy
Keep customers informed with messages and files linked to their complaint, building confidence, trust and reputation
❖ 78% will stay with firms that they trust
Flexibility + Control
Keep pace with changing complaint requirements
Keep Complyr aligned with the way your team works. Admin users can update workflows, forms, templates and case settings themselves, or ask Complyr to make changes for them. You choose how much configuration and ongoing support your team needs.
❖ 49% of firms say their systems can’t keep pace with regulatory change
Why Change to Complyr?
Less complaint admin. Faster investigations. Better-informed customers.
“When reporting lags behind and the data is inconsistent, leaders spot trends too late, leaving the firm prone to greater risk”
Weak visibility doesn’t tell the whole story and can lead to poor decisions
“When complaint records are incomplete or hard to follow, it wastes time, and becomes harder to explain decisions and evidence fair outcomes”
Weak evidence makes complaint decisions harder to explain
“When too much depends on manual work, key people, or disconnected tools, pressure grows, steps get missed and inconsistency increases”
Consistent complaint handling becomes harder to sustain
“When customers have to ask for progress, frustration grows. Every chase adds more admin and takes time away from investigating their complaint”
Customers chase when they feel forgotten
“Email was never built for secure communication. Sensitive data can remain in inboxes for days or be missed completely, leaving it unprotected ”
Sensitive complaint data is harder to protect across multiple channels
“Poor reviews affect how your firm is seen. A complaint is your last chance to make things right before frustration goes public and trust is lost ”
Poor experiences become visible much faster than good ones
If your complaint system isn’t doing everything you need it to, what is it really costing your business?
Complyr is complaint management software for teams with different case types, workflows and reporting needs, including operations across multiple teams. Whether you’re replacing manual processes or a system that no longer fits, Complyr helps reduce workarounds and gives managers and leaders better oversight.
Our most popular plan starts at £89 per user, per month, billed annually. Compare all plans and subscription details on our pricing page.