Complaint management software built for regulated teams
Built for speed, structure, and collaboration. Complyr helps regulated teams resolve cases faster and stay fully compliant.
Speed + Structure
Handle regulated complaints with confidence
Structured workflows and automation give your team the speed they need, the control compliance demands, and the confidence and fairness customers remember. All while supporting FCA-regulated complaint handling.
- 87% less time capturing data.
- Every complaint is recorded the same way, in one place. No siloes, no duplications, no wasted time, no more inefficiency.
- 88% time saved on reporting.
- Structured data and real-time dashboards take the effort out of reporting, giving you hours back each week to spend on managing cases.
- 92% fewer FOS referrals.
- Better case handling means satisfied customers and fewer escalations. Complyr helps teams resolve regulated complaints thoroughly and on time.
Platforms + People
Build a system that works for everyone
Your team shouldn't have to fight the system. Complyr is easy to roll out, simple to update, and built around how your team works, not rigid CRM logic. Everyone involved in a case stays in the loop with visible updates, making collaboration seamless.
- Change workflows, be in control.
- Complyr is quick to roll out and easy to update. Change workflows whenever you need to, without waiting for dev time. No IT bottlenecks.
- Fits your processes, not someone else’s.
- Complyr mirrors your workflows, so teams can move faster, stay consistent, can avoid retraining or having to workaround unsuitable processes.
- Updates and handovers stay seamless.
- With shared visibility, every stakeholder stays informed. Hybrid teams. The customer. Interested third-parties. No one is left out in the cold.
Insights + Outcomes
Smarter reporting, stronger root cause insights
63% of case managers' time is lost to admin, spreadsheets, and chasing updates. When data's scattered, reporting slows down, and root causes stay hidden. Complyr brings everything together so you can fix issues and protect the bottom line.
- 88% faster reporting with structured data.
- No more spreadsheets or chasing updates. Real-time dashboards give you fast answers and with less effort, more accuracy.
- One source of truth for every case.
- When data’s in one place, everyone stays aligned; from case handler to senior lead. No siloes. No confusion. No blind spots.
- Fix problems before they escalate.
- You can’t solve what you can’t see. Spot the patterns behind complaints and take action before they lead to churn or FOS referrals.
Support + Guidance
AI-enabled decision support
Inconsistent case handling often stems from time pressure and training gaps. That’s where our AI case assistant (coming soon) helps. Guiding next steps, reducing errors, and supporting decisions when it matters most.
- Smarter decisions, backed by real insight.
- The assistant works like an intelligent support system by using past complaints and root causes, to guide the right next steps.
- Less admin, more accuracy.
- Manual tasks take time and lead to errors. The assistant automates the repetitive admin so teams work consistently faster and get it right the first time.
- Guidance you can count on.
- Whether someone’s new to the team, working remotely, or under pressure, the assistant offers clear next steps to keep cases on track and outcomes consistent.
