Complaint case management software, without the spreadsheets
Built by regulated complaint specialists with 20+ years experience in FCA-governed environments. Complyr is complaint case management software designed specifically for regulated teams to manage, evidence, and resolve complaints consistently and compliantly.
Speed + Structure
Keep every complaint on track: Resolve cases faster
Structured workflows and built-in actions keep cases moving. With case data in one place and clear oversight, teams resolve cases faster and confidently meet regulatory expectations.
- 87% less time capturing data.
- Every case is recorded once, in one place. No silos. No duplication of work. No wasted time and effort. Everyone is kept in the loop.
- 96% cases resolved within 8 weeks.
- Streamlined processes and communication frees up time. Teams can focus on investigating and resolving cases.
- 92% fewer FOS referrals.
- Better case handling means happier customers and fewer ombudsman escalations. We help you raise the bar to resolve cases fairly and on time.
Platforms + People
Need a tool that your team can actually customise?
With input from regulated complaint teams, Complyr is built to be flexible enough so your team doesn't have to fight friction found in generic systems. Work in one shared case workspace with secure messaging, shared documents, and full visibility.
Teams using structured workflows resolve cases faster, reduce escalation risk, and have happier customers.
- Built around your workflows, not someone else’s templates.
- Configure stages and escalation paths so cases follow your in-house complaint handling process.
- Change workflows without IT delays.
- No code changes required. Update steps and rules when you need to; with no tickets, developer queues, or release cycle disruption.
- Shared visibility across every case.
- Interested parties in the case stay aligned through one shared case record, tracked actions, and secure portal communication.
Access + Visibility
Keep every complaint conversation and document in one place
Messy inboxes and scattered documents lead to details being missed, cases being reworked, and backlogs. Customers grow frustrated, and cases escalate. The case portal solves these problems by keeping all information connected to the case.
- Controlled secure access.
- Choose who can access the portal and for how long. Encrypted messaging safeguards data aligned with regulatory and compliance requirements.
- Gain back 60% of time.
- Centralised case communication reduces inbound chasing emails and calls. Time saved by case handlers goes back into skilled work.
- 24/7 status update.
- Parties can send and receive updates anytime, with messages automatically attached to the case and tracked through action alerts.
Insights + Outcomes
Quickly see what’s working and what’s not.
Built for FCA regulated complaint oversight.
When case data is structured in one system, reporting is fast and reliable. Complyr isn’t a standalone analytics tool. It’s a complaint management system designed for operational and regulatory oversight.
- 88% faster reporting with structured data.
- No more spreadsheets. Real-time dashboards give you fast answers on your data, with little effort and more accuracy.
- One source of truth for every case.
- No siloes. No version confusion. No blind spots. Just one version for confident business decisions.
- Fix problems before they escalate.
- Detect patterns and risk signals earlier. Act to protect customers, reduce FOS referrals, and prevent unnecessary cost.
AI + Assistance
AI decison support
Juno, AI assisted case guidance, helps teams review evidence, spot patterns, and deliver consistent outcomes. Designed to support expert judgement, not replace it.
- Smarter decisions with real insight.
- Build a support system for the whole team. Juno uses data from your past complaint cases to help with fairness and consistency.
- Less admin, more accuracy.
- Manual tasks take time and repetition and can lead to errors. Juno automates this, allowing teams to focus on what matters.
- Guidance when needed.
- If someone is new to the team, working remotely, or under pressure, Juno helps with the next steps and keeps investigations moving forward.
