Complaint management software built for regulated teams
Helping you coordinate workflows and effectively manage regulators expectations with ease. Resolve cases efficiency with Complyr.
Speed + Structure
Handle complaints faster & with confidence
Structured workflows and automation give your team back time to resolve cases faster. With the data you need in one place, the oversight regulators demand, and your customers feeling valued, you can be confident in your complaint management.
- 87% less time capturing data.
- Every complaint is recorded the same way, in one place. No siloes, no duplications, no wasted time, no more inefficiency.
- 88% time saved on reporting.
- Structured data and real-time dashboards take the effort out of reporting, giving you hours back each week to spend on managing cases.
- 92% fewer FOS referrals.
- Better case handling means happier customers and fewer escalations. We help you raise the bar to resolve complaints fairly and on time.
Platforms + People
Adopt a system that works for everyone
Your team shouldn't have to fight systems that aren't built for regulated complaint handling. Complyr has been specifically designed for this purpose: it's easy to adopt and relieves daily pressure.
Everyone involved in a case can message and share files all in one place, making communication secure and seamless.
Importantly, you still remain in control of which files you share, and for how long. Third parties are restricted to just the one area of the case file.
- Fits your processes, not someone else’s.
- Complyr automates all your designed workflows. No workarounds or compromises required. Your teams can move faster, stay consistent, and keep your customers happy.
- Change workflows, be in control.
- Change workflows and processes whenever you need to and without coding - no need to raise an IT ticket or wait for dev time. No bottlenecks. No extra charges or hidden costs.
- Communication stays secure & seamless.
- With shared visibility and alerts in one place, every stakeholder stays informed. Hybrid teams. The customer. Interested third-parties. No one is left out in the cold with no updates.
Insights + Outcomes
Smarter reporting, stronger root cause insights
When data's scattered, the reporting slows down, root causes stay hidden, and you never have the full picture.
Complyr isn't a comprehensive analytics platform, but it does give you everything you need for the data reports required by the FCA and your board of directors.
- 88% faster reporting with structured data.
- No more dreaded spreadsheets and data wrangling. Real-time dashboards give you fast answers on your data, with far less effort and more accuracy.
- One source of truth for every case.
- When data’s in one place, everyone stays aligned. No siloes. No confusion. No blind spots. Just one version to make confident business decisions from.
- Fix problems before they escalate.
- You can’t solve what you can’t see. Spot patterns and warning signs earlier. Take action before churn rates, FOS escalations, and unnecessary costs, spiral.
Support + Guidance
AI-enabled recommendations
Inconsistent case handling often stems from time pressure, training gaps, and no time to properly analyse data. That’s where our AI case assistant, Juno, will be able to assist. From providing recommendations for next steps to helping you munge your data so you can spot complaint patterns faster.
- Smarter decisions, backed by real insight.
- Juno helps you build a support system for the whole team. It uses AI to understand your past complaint resolutions and root causes, to help with fairness and consistency.
- Less admin, more accuracy.
- Manual tasks take time and repetition and can lead to errors. Juno automates this, allowing teams to work consistently faster and have the chance to get it right the first time around.
- Guidance to support consistent outcomes.
- Whether someone’s new to the team, working remotely, or under pressure, Juno assists with guidance and suggestions for the next steps. Keep investigations moving forward.
