Complaint management software built for regulated teams
Helping you coordinate workflows and effectively manage regulators expectations with ease. Resolve cases efficiency with Complyr.
Speed + Structure
Handle complaints with confidence
Structured workflows and automation give your team back time to resolve cases faster. With the data you need in one place, the oversight regulators demand, and your customers feeling valued, you can be confident in your complaint management.
- 87% less time capturing data.
- Every complaint is recorded the same way, in one place. No siloes, no duplications, no wasted time, no more inefficiency.
- 88% time saved on reporting.
- Structured data and real-time dashboards take the effort out of reporting, giving you hours back each week to spend on managing cases.
- 92% fewer FOS referrals.
- Better case handling means happier customers and fewer escalations. We help you raise the bar to resolve complaints fairly and on time.
Platforms + People
Adopt a system that works for everyone
Your team shouldn't have to fight systems that aren't specifically built for regulated complaint handling. Complyr is: it's easy to adopt, simple to update, and relieves daily pressure.
Everyone involved in a case can message, share files, and see updates all in one place, making collaboration seamless.
- Fits your processes, not someone else’s.
- Complyr automates all your designed workflows. No workarounds or compromises required. Your teams can move faster, stay consistent, and keep your customers happy.
- Change workflows, be in control.
- Change workflows and processes whenever you need to and without coding - no need to raise an IT ticket or wait for dev time. No bottlenecks. No extra charges or hidden costs.
- Updates and handovers stay seamless.
- With shared visibility and alerts in one place, every stakeholder stays informed. Hybrid teams. The customer. Interested third-parties. No one is left out in the cold wondering about a status.
Insights + Outcomes
Smarter reporting, stronger root cause insights
60% of teams' time is lost to admin, spreadsheets, and chasing updates. When data's scattered, reporting slows down, and root causes stay hidden. Complyr helps you bring everything together so you can fix issues, stay compliant and protect the bottom line.
- 88% faster reporting with structured data.
- No more spreadsheets or chasing updates. Real-time dashboards give you fast answers on your data, with less effort and more accuracy.
- One source of truth for every case.
- When data’s in one place, everyone stays aligned; from case handler to senior lead. No siloes. No confusion. No blind spots.
- Fix problems before they escalate.
- You can’t solve what you can’t see. Spot the patterns behind complaints and take action before they lead to high churn, or referrals with regulators.
Support + Guidance
AI-enabled decision support
Inconsistent case handling often stems from time pressure and training gaps. That’s where our AI case assistant, Juno, will be able to help. Guiding next steps, reducing errors, and supporting decisions when it matters most.
- Smarter decisions, backed by real insight.
- Juno works like an intelligent support system by using past complaints and root causes, to guide the right next steps.
- Less admin, more accuracy.
- Manual tasks take time and repetition and can lead to errors. Juno automates the mundane admin so teams work consistently faster and get it right the first time.
- Guidance you can count on.
- Whether someone’s new to the team, working remotely, or under pressure, Juno offers clear next steps to keep cases on track and outcomes consistent.
