Clarity + Direction
Complaints & compliance blog for regulated industries
Practical guides and updates on complaint handling, regulatory change, and case law, written by professionals with 20+ years’ first-hand experience in regulated industries.
Consumer Duty at two years: FCA digital journeys and complaints
Two years after Consumer Duty, the FCA is spotlighting digital customer journeys. Poor design fuels complaints. Here’s how complaint teams can use insights to drive compliance and better outcomes.
Build a business case for complaint management software
Understand the data, language, and return of investment strategy you need to convince your C-level leadership to invest in better complaint software.
What is complaint case management software?
Complaint management software helps regulated teams capture, resolve, and learn from complaints — improving service, compliance, and oversight.
How to choose complaint case management software
Struggling to choose the right complaint case management software? Cut through the noise, avoid feature overload, and find a system that actually works for your team.
Building the right features for complaint teams
Go behind the scenes with Complyr’s product team to see how features are built for real complaint teams, and why we value dogfooding products.
Featured
2025 redress system reforms in financial services
Explore the FCA, FOS and HM Treasury’s 2025 redress reforms. Learn how the changes aim to deliver faster, fairer complaint outcomes for firms and customers.
Consumer Duty at two years: FCA digital journeys and complaints
Two years after Consumer Duty, the FCA is spotlighting digital customer journeys. Poor design fuels complaints. Here’s how complaint teams can use insights to drive compliance and better outcomes.
FCA AI Sprint 2025: Why complaint handling is the test for trustworthy AI
The FCA’s AI Sprint put trust, fairness, and explainability first. See why complaint handling is the proving ground for AI in finance and how teams can apply it today.