Strategy + Stories
The complaints management blog
Here, we explore practical insights and use case studies to help teams reduce risk, improve outcomes, and lead with confidence.
Supreme Court motor finance ruling - What Section 140A of the Consumer Credit Act means for complaints and the FCA Redress Scheme
The Supreme Court’s motor finance ruling under Section 140A of the Consumer Credit Act triggers FCA plans for a £9–18bn industry-wide redress scheme.
FCA outlines potential redress scheme for motor finance complaints
The FCA has published key considerations for a possible redress scheme for motor finance commission complaints. Learn what’s proposed and what firms should prepare for.
Building the right features for complaint teams
Go behind the scenes with Complyr’s product team to see how features are built for real complaint teams, and why we value dogfooding products.
What really goes on in the world of complaints
Clunky tools, missed lunches, and rising complaint volumes. This is what case handlers face daily, and what happens when the systems can't keep up.
Discretion, duty, and disclosure. Inside the UK Supreme Court's landmark discretionary commission appeals
UK Supreme Court rules on fiduciary duty, bribery, and Section 140A. A landmark decision set to reshape motor finance and consumer credit regulation.
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The Supreme Court’s motor finance ruling under Section 140A of the Consumer Credit Act triggers FCA plans for a £9–18bn industry-wide redress scheme.
What is complaint case management software?
Complaint management software helps regulated teams capture, resolve, and learn from complaints — improving service, compliance, and oversight.