Strategy + Stories
The complaints management blog
Here, we explore practical insights and use case studies to help teams reduce risk, improve outcomes, and lead with confidence.
How to choose complaint case management software
Struggling to choose the right complaint case management software? Cut through the noise, avoid feature overload, and find a system that actually works for your team.
The 5 Cs of complaint handling. A practical framework for better outcomes
Learn how to implement a robust complaint handling process that improves efficiences and productivity, reduces costs, and fosters customer loyalty.
Use the Fishbone Diagram and 5 Whys to strengthen complaint handling
Learn how to use the Fishbone Diagram and 5 Whys to investigate complaints, uncover root causes, and improve outcomes in regulated complaint handling.
What really goes on in the world of complaints
Clunky tools, missed lunches, and rising complaint volumes. This is what case handlers face daily, and what happens when the systems can't keep up.
Featured
How to choose complaint case management software
Struggling to choose the right complaint case management software? Cut through the noise, avoid feature overload, and find a system that actually works for your team.
Build a business case for complaint management software
Understand the data, language, and return of investment strategy you need to convince your C-level leadership to invest in better complaint software.
What is complaint case management software?
Complaint management software helps regulated teams capture, resolve, and learn from complaints — improving service, compliance, and oversight.