Strategy + Stories
The complaints management blog
Here, we explore practical insights and use case studies to help teams reduce risk, improve outcomes, and lead with confidence.
FCA outlines potential redress scheme for motor finance complaints
The FCA has published key considerations for a possible redress scheme for motor finance commission complaints. Learn what’s proposed and what firms should prepare for.
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How to choose complaint case management software
Struggling to choose the right complaint case management software? Cut through the noise, avoid feature overload, and find a system that actually works for your team.
Build a business case for complaint management software
Understand the data, language, and return of investment strategy you need to convince your C-level leadership to invest in better complaint software.
What is complaint case management software?
Complaint management software helps regulated teams capture, resolve, and learn from complaints — improving service, compliance, and oversight.