Strategy + Stories
The complaints management blog
Here, we explore practical insights and use case studies to help teams reduce risk, improve outcomes, and lead with confidence.
Build a business case for complaint management software
Understand the data, language, and return of investment strategy you need to convince your C-level leadership to invest in better complaint software.
Supreme Court motor finance ruling - What Section 140A of the Consumer Credit Act means for complaints and the FCA Redress Scheme
The Supreme Court’s motor finance ruling under Section 140A of the Consumer Credit Act triggers FCA plans for a £9–18bn industry-wide redress scheme.
FCA outlines potential redress scheme for motor finance complaints
The FCA has published key considerations for a possible redress scheme for motor finance commission complaints. Learn what’s proposed and what firms should prepare for.
Discretion, duty, and disclosure. Inside the UK Supreme Court's landmark discretionary commission appeals
UK Supreme Court rules on fiduciary duty, bribery, and Section 140A. A landmark decision set to reshape motor finance and consumer credit regulation.
Embedding vulnerability in complaint handling
Complaint handling leaders: discover how to embed vulnerability frameworks, track MI, and prove fair outcomes under the FCA’s Consumer Duty with system-level controls.
Featured
Build a business case for complaint management software
Understand the data, language, and return of investment strategy you need to convince your C-level leadership to invest in better complaint software.
The Supreme Court’s motor finance ruling under Section 140A of the Consumer Credit Act triggers FCA plans for a £9–18bn industry-wide redress scheme.
What is complaint case management software?
Complaint management software helps regulated teams capture, resolve, and learn from complaints — improving service, compliance, and oversight.
